Flex Ticket FAQs

What are Flex Tickets?

Flex Tickets are ‘virtual’ tickets that are stored in the account you created with Herberger Theater Company when you purchased your package (if purchased through Childsplay, we will send information to the Box Office to set up an account). They can be redeemed at any time for any performance in our season. It is recommended you reserve your seats early so you can ensure the best seats to that performance. 

How do I redeem my free backstage tour?

You can begin reserving your family’s spots on your FREE backstage tour HERE! Keep an eye out for the promotional code in your email inbox. You can find a list of the 2022-2023 backstage tour dates online in order to plan ahead! We will also include the code in your benefit packet that will be mailed to you in the summer.

How will I receive my other benefits or purchase incentives?

Keep an eye out for your Flex Tickets Benefit Packet in the mail. Childsplay will begin sending these packets out in August 2022. After August, benefit packets will be sent out on a bi-weekly basis. Your benefits packet will contain information on how to redeem your Childsplay Academy discount or any free incentive you have qualified for if you purchased your package by a certain date. You will also receive special discount offers from other family-friendly organizations!

How do I redeem my flex tickets?

You can redeem your flex tickets in person, over the phone, or online.

• In person – Visit the box office at the Herberger Theater Center (HTC), 222 E. Monroe St., Phoenix, AZ 85004
• By phone – Call the HTC box office 602-252-8497 and identify yourself as a Childsplay Flex Ticket holder. Tell the representative which performance (date and time) you’d like to attend and how many tickets you’d like to use. Your tickets will be held at “will call” for you to pick up or they can be mailed to you, and the number of flex tickets used will be deducted from your account at that time.
• Online – Log in to your account with your user name and password. Choose your performance and your seats. Check the box beside each ticket. Where it says "SELECT PRICING” choose “FLEX TICKET REDEMPTION” and then hit "APPLY DISCOUNT." After this, the amount due will change to $0. The number of flex tickets redeemed will be deducted from your account total

How to I redeem my $10 off discount to an Academy class?

When registering for the desired class, simply add the promotional code given to you in your benefits packet. Please note that you can only redeem this discount one time during the season. If you do not have your packet or do not remember the code, please contact Childsplay at 480-921-5700 or info@childsplayaz.org. 

Can I change my reservation?

While there is no fee to make a reservation with flex tickets, changing reservations will incur some fees. If you change your reservation within the same production, you will incur a $2.50 fee per ticket. If you change your reservation to a different production, you will incur a $5.00 fee per ticket.

I’ve forgotten how many flex tickets I have left. What do I do?

You can either call the box office at (602) 252-8497 or log in to your account with your user name and password and click on “your account” on the right side of the screen. You will see a link that says “see details/redemption history.” When clicked, that link will open a window showing you how many flex tickets you have redeemed, how many remain. 

I purchased flex tickets as a gift for someone else. What do I do?

If you gave the Box Office the recipient’s information when you placed the order, that person will have his/her own account. If the account was established in your name you can contact the Herberger box office at (602) 252-8497 to make the change. 

I wanted to give some of my flex tickets as a gift. How do I give flex tickets to someone else?

If you know the date and time of the performance that the recipient would like to attend, you can make the reservation for him/her in their name by calling the Box Office at (602) 252-8497. You can also have some of your flex tickets converted to paper vouchers to give as a gift. The recipient can then choose their own performance date and time. Please contact Childsplay at 480-921-5700 or info@childsplayaz.org in order to do so.

I made reservations for a show and couldn’t attend. Have I lost my flex tickets?

Once your show has passed you can no longer exchange tickets. If you have a severe emergency situation and are unable to contact the box office prior to the show, please contact Childsplay at 480-921-5700 or info@childsplayaz.org to discuss the situation.  

Do I need a ticket for my baby/toddler?

Every audience member who enters the theater needs a ticket – even our littlest audiences like babies and toddlers. 

When do my flex tickets expire?

Flex Tickets expire at the end of the season in which you purchased the package for.

If you have any questions about anything else, please contact Childsplay at (480) 921-5700 or at info@childsplayaz.org.