Shows

FAQ & COVID19 Protocols

LEARN ABOUT WHAT'S NEW THIS YEAR

 

CAN I STILL PURCHASE TICKETS AT THE BOX OFFICE?

Yes! The Herberger Theater Box Office will be open Monday - Thursday 11am - 4pm beginning in November. In the meantime, you may contact them at 602-252-8497 or purchase your tickets online anytime.

 

HOW MANY PEOPLE FIT IN ONE SEATING AREA?

Each seating area (12 ft circle) may accommodate up to - but no more than - 10 people. Guests sitting together must be from the same household or quarantine group. 

 

WHAT IS YOUR REFUND/EXCHANGE POLICY THIS YEAR?

We want to make your experience as pleasant as possible. If you or someone in your group is feeling ill, or if you are uncomfortable with attending for any other reason, please let us know prior to curtain (showtime) for the performance you are scheduled to attend. We would be happy to issue you a refund or exchange for another date.

 

  • Please be sure to give the Box Office a heads up before curtain (showtime) or we will not be able to honor an exchange or refund! Contact them at 602-252-8497 or by email at boxoffice@herbergertheater.org.
  • Fees will be waived as a thank you for helping with these preventative measures.  

 

HOW MUCH ARE TICKETS?

Tickets start at $15 during our Storybook Preview Weekend and at $28 during all remaining dates. All tickets are subject to Herberger Box Office fees. Tickets to each show are general admission, however, the Box Office will assign seating areas to guests based on group size and contact them about this prior to their arrival. 

 

WHERE DO I PARK?

Nearby public parking facilities include the Chase Garage (enter from 1st or 2nd Streets between Monroe and Van Buren), Arizona Center Parking Garage (enter from 5th Street heading north from Van Buren or off of Fillmore west of 5th Street), and the Hyatt Garage (enter off 2nd Street just north of Adams and south of Monroe). CLICK HERE to download a parking map with pricing details. For more venue information, CLICK HERE

 

CAN I STILL PURCHASE A PARKING PASS FROM THE BOX OFFICE?

Yes! You may purchase a $6 parking pass for the Arizona Center Parking Garage during Box Office hours. If you have an unused parking pass from last season, you may also exchange it for a new parking pass if you wish. 

 

DISCOUNTED PARKING

The Herberger Theater Center offers discounted parking at the Arizona Center Parking Garage, which is located a short walk away from the theater at 5th Street & Fillmore. The parking pass will give you $6 parking, valid Monday-Friday from 5pm – 4am and all day on Saturday and Sunday. You can purchase a pass from the box office when you arrive at the theater. You will not need the parking validation pass until you exit the garage. 

 

WILL THERE BE CONCESSIONS AVAILABLE?

Yes! There will be an outside window on the Herberger Plaza available for concessions from TLC Café. Concessions may only be enjoyed from your designated seating area, where you will be able to safely remove your mask to consume food and beverages. No outside food or drinks are permitted.

 

I AM A FLEX TICKET/PLAY PACK HOLDER. IF I STILL HAVE TICKETS I DID NOT USE, HOW DO I REDEEM THEM?

 

  • If you are a FLEX TICKET holder, you will be contacted by a Childsplay staff member with a new voucher to use this season via email. When you are ready to redeem these tickets, please email the Box Office with your voucher pdf at boxoffice@herbergertheater.org, and they will send you your confirmation. Please indicate how many tickets you will be redeeming.
  • If you are a PLAY PACK holder, you should have a gift certificate/credit in your Herberger account. Just contact the Box Office to use this credit toward your purchase. 

 

I HAVE A CREDIT FOR A CANCELED PERFORMANCE. HOW DO I REDEEM MY BALANCE?

If you have a credit from a canceled performance, you should have a gift certificate/credit in your Herberger account. Just contact the Box Office to use this credit toward your purchase. 

 

I WOULD LIKE ASL INTERPRETION. HOW DO I ASK FOR PREFERRED SEATING?

Please contact the Box Office to reserve your seats on our ASL date, Sunday 12/20.  

 

I WOULD LIKE ADA SEATING. HOW DO I ASK FOR PREFERRED SEATING?

ADA seating is readily available online, select the option when you purchase, or by contacting the Box Office. 

 

CAN I MAKE A DONATION?

Yes! You can make a donation any time HERE

 

WHAT IF I HAVE MORE QUESTIONS?

Please contact the Box Office at 602-252-8497 or boxoffice@herbergertheater.org. You may also reach out to Childsplay at info@childsplayaz.org.  

 


 

LEARN ABOUT COVID-19 PROTOCOLS AT THE HERBERGER

 

MASKS & FACE COVERINGS 

All guests, volunteers, and staff must wear masks and/or face coverings per CDC guidelines. Cloth face coverings shall be constructed with two or more layers of breathable fabric. Face coverings shall cover both nose and mouth and fit snugly along the sides of the face and securely under the chin. Face coverings may be removed only while enjoying concessions purchased at the bar in designated seating areas.

 

PHYSICAL DISTANCING

Guests are required to maintain 6' physical distance between themselves and other parties from different households. Signage and floor markings will be in place as a reminder. 

 

CLEANING

In addition to overnight sanitation, we will have trained cleaning staff before, during, and after every event with guests. They will sanitize high touch points, restrooms, and other surfaces on an ongoing basis. That includes the audience area, restroom, box office, and backstage areas. They will also sanitize the chairs in seating areas after guests depart and prior to other guests using the chairs. Other precautions include, 

 

  • Hand sanitizer stations available at all touchpoints
  • Contactless ticketing: tickets will be available online and delivered through email. Ticket scanning for entry will also be touch free. 
  • Digital playbills: we are now offering digital playbills. The Box Office will have the information available for you to text and receive access to view on your mobile device.

 

RESTROOMS

Occupancy of the interior restrooms will be limited to ensure proper physical distancing. Ongoing sanitation of high touch surfaces will take place during all events.  

 

HEALTHY ASSOCIATES

Herberger Theater staff associates and voluteers will submit daily health screening information, including temperature checks. Anyone reporting symptoms or not feeling well will not be permitted to be at or work at the theater.