Play Pass - Frequently Asked Questions
Play Pass Information Purchase Play Passes
Where are my passes? How, when,
where do I access my Play Pass account.
How do I redeem my passes?
They are asking for my
credit card information, will I be charged?
I've forgotten how many
passes I have left. What do I do?
I
purchased play passes as a gift for someone else. What do I do?
I wanted to give some of my passes as a gift. How do I give passes to someone
else?
I made reservations for a show and now we can't attend on that date. What do I
do?
I made reservations for a show and couldn't attend. Have I lost my passes?
Do I need a ticket for my
baby/toddler?
When do my passes expire?
When can I make reservations?
Where are my passes? How, when,
where do I access my Play Pass account.
- Play Pass accounts at the Tempe Center for the Arts will be set within three business days of your order.
- We will email you instructions for accessing your account, including the link, your user name, and password.
- If you haven't received the email within a week of your order you can email info@childsplayaz.org or call 480-921-5700.
- We will let you know by email when tickets go on sale. Tickets are available to pass holders one week before they go on sale to the general public. On sale dates can be found at the bottom of this page.
- You will be able to access your account online, or if you prefer, by phone or in person.
top of page
How do I redeem my passes?
You can redeem your passes in person or over the phone or online.
In person: Visit the box office at the Tempe Center for the Arts, 700 W. Rio
Salado Parkway, Tempe.
By phone: Call the Tempe Center for the Arts
box office 480-350-2822 (press 0) and identify yourself as a Childsplay Play
Pass holder. Tell the representative which performance (date and
time) you'd like to attend and how many passes you'd like to use. Your tickets
will be held at "will call" for you to pick up or they can be mailed to you, and
the number of passes used will be deducted from your account at that time.
Online: Log in to your account with your user name and password. Choose your
performance and your seats. When it's time to pay, click on APPLY DISCOUNT
and select PLAY PASS REDEMPTION and the amount due will change to $0. The number
of passes redeemed will be deducted from your account total.
top of page
They are asking for my credit card information, will I be charged?
No, your card will not be charged provided you use the APPLY DISCOUNT
button and select PLAY PASS REDEMPTION, but you must enter a valid credit card in
order to proceed with your reservation. You will only be charged if you decide
to make a change to your reservation ($5 per ticket). You can save the credit
card information at the website, so you don't have to enter that information
again when you make future transactions.
top of page
I've forgotten how many passes I have left. What do I do?
You can either call the box office or log in to your account
and click on the See Details link near the top of the page. When clicked, that
link will open a window showing you how many passes you have redeemed, how many
remain.
top of page
I purchased play passes as a gift for someone else. What do I do?
After making the gift purchase you will be notified by email how the
recipient can redeem the certificate.
top of page
I wanted to give some of my passes as a gift. How do I give passes to someone
else?
If you know the date and time of the performance that the recipient would like
to attend, you can make the reservation for him/her. If redeeming your passes
online, simply select the Print@Home option and give the tickets to the
recipient. If ordering through the TCA box office phone line, you can request
the tickets to be mailed to a different name and address or for the tickets to
be placed at "will call" under an alternate name.
top of page
I made reservations for a show and now we can't attend on that date. What do
I do?
You can exchange tickets by bringing your tickets in to the box
office at least 24 hours in advance of the performance you are scheduled to
attend. If your tickets are at "will call" you can call to make the exchange.
There is a $5 fee per ticket to make exchanges, and tickets can only be
exchanged within the run of a show. (For example, you can exchange from one week
of A Year with Frog and Toad to another, but you cannot exchange from
A Year with Frog and Toad
to Go, Dog. Go! .)
top of page
I made reservations for a show and couldn't attend. Have I lost my passes?
Once the show you made reservations for has passed you can no longer exchange
tickets.
top of page
Do I need a ticket for my baby/toddler?
Everyone who enters the theater needs a ticket - even babies and toddlers. For
most shows we do not recommend bringing children younger than 3.
top of page
When do my passes expire?
Passes expire at the end of the season.
The last show of the season takes place on May 22, 2011.
top of page
When can I make reservations?
As a pass holder, you can make reservations for each show one week before tickets
go on sale to the general public.
A Year With Frog and Toad - Priority Reservations on August 2 at 10 am (tickets on
sale August 9)
Junie B. in Jingle Bells, Batman Smells! - Priority Reservations on
September 13 at 10 am (tickets on sale September 20)
Go, Dog. Go! - Priority Reservations on September 13 at 10 am
(tickets on sale September 20)
The Imaginators - Priority Reservations on January 3 at 10 am
(tickets on sale January 10)
The Borrowers - Priority Reservations on January 3 at 10 am
(tickets on sale January 10)